Frequently Asked Questions (FAQ)
Al Thuraya Animal and Bird Food Trading Company was established in a dynamic, active and developing environment. Based in Sharjah, United Arab Emirates 🇦🇪, it specializes in providing high quality pet food and supplies.
We'd love to hear from you! 👋 Whether you have a question about our products, an order, or just want to say hello — feel free to reach out anytime.
At Happy Puss Store, we specialize in premium cat care products, including clumping cat litter designed for low dust and superior odor control, as well as durable cat litter shovels for easy waste removal.
Store your cat litter in a cool, dry place and make sure the container is sealed tightly after each use. Regularly cleaning the litter box will also help control odors.
For hygiene and safety reasons, opened bags of cat litter are non-returnable and non-refundable. However, unopened and sealed bags can be returned within 48 hours of receiving your order, with proof of purchase.
Orders are typically processed within 1–2 business days; delivery usually takes an additional 2–3 business days. We currently deliver to Sharjah, Ajman, and Umm Al Quwain.
🎁 Delivery is completely free at Happy Puss Store — no extra charges at checkout. It's on us!
You can reach us via email at info@happypusspets.com 📧 or by phone at +971 50 508 4146 📱. We're here to help!
Please verify that your delivery address and contact number are accurate. If a delivery attempt fails due to incorrect details, a re-delivery may incur a charge. Feel free to contact us for assistance.
We occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers!
Our team is happy to help — reach out anytime and we'll get back to you as soon as possible.