Return and Refund Policy

Return & Refund Policy

We want you to be completely happy with your purchase, so please review our return and refund policy below, which ensures product quality and protects the rights of all parties:

๐Ÿฑ Return & Refund Policyย 

1. Orders Paid via Tabby

  • All orders paid using Tabby are non-refundable and non-returnable.

  • Returns or exchanges are accepted only in case of a proven manufacturing defect or incorrect item delivered.

2. Conditions for Accepting a Return

A return request will be considered only if all of the following conditions are met:

  • The request is submitted within 24 hours of receiving the product.

  • The product is unused, in its original condition, and in original packaging.

  • Clear photos or videos showing the defect are provided.

  • Final approval is granted by management after review.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Change of mind.

  • Customer dissatisfaction not related to a defect.

  • Damage caused by misuse or improper handling.

  • Late return requests (after 24 hours).

  • Discounted or promotional items.

  • Opened or used consumable or hygiene products (e.g. cat litter, pet food).

4. Refund Process for Tabby Orders

  • No cash, bank transfer, or direct refund will be issued to the customer.

  • Approved returns will be processed only through Tabby, according to their procedures.

  • Service and processing fees are non-refundable.

5. Exchanges

  • Exchanges are allowed only for the same product in case of a confirmed defect.

  • Exchanges for a different product or price difference are not allowed.

6. Shipping Costs

  • If a manufacturing defect is confirmed, shipping costs will be covered by us.

  • In all other cases, shipping costs are borne by the customer.

7. Disputes & Complaints

  • Any complaint must be reported within 24 hours of delivery.

  • In case of a dispute, Tabby will be notified immediately, and its decision will be followed.

8. Acceptance

  • Placing an order confirms the customerโ€™s full acceptance of this Return & Refund Policy without exception.

๐Ÿ’Œ How to Request a Return

To initiate a return, please contact us at info@happypusspets.comย with your order details and reason for return.

Returns must be shipped to the address we provide after your request is reviewed. Items sent without approval will not be accepted.

๐Ÿ’ธ Refunds (Non-Tabby Payments)

Once we receive and inspect your returned item, weโ€™ll process your refund within 7 to 10 business days. Refunds will be issued to your original payment method.

Note: This refund policy applies only to payments made without Tabby.

If more than 15 business days have passed and you havenโ€™t received your refund, feel free to contact us at info@happypusspets.com.

Let us know if you have any questionsโ€”weโ€™re always here to help! ๐Ÿพ

ย